Leadership training
P.E.A.K Leadership
Designed for both new and experienced leaders, this training provides project planning and pitch experience, peer learning, and expert coaching. Gain essential skills in team leadership, change management, and finance to elevate your performance.
Lean Certification
From Lean Essentials to Yellow and Green Belt Certifications, each level builds expertise in eliminating waste, optimizing workflows, and fostering innovation. Flexible training formats ensure learning fits your team’s needs, empowering organizations to thrive through strategic, continuous improvement.
Lean Project Management Principles
These sessions explore the Five Principles of Lean and provide practical tools that can be used to eliminate waste and streamline processes in any organization.
Assertiveness Skills for Supervisors and Managers
Confident, assertive leadership has a direct impact on achievement. This workshop is essential for supervisors and managers aiming to enhance their influence and impact. Participants will develop skills to adapt their leadership style, gain greater confidence and credibility, and communicate clearly and decisively.
Continuous Improvement Leadership
Transform your organization’s culture to one of innovation and high performance with this comprehensive training program, with a focus on innovative thinking, continuous improvement, and high-performance behaviours. This training develops skills to reduce interpersonal conflict, embrace diverse viewpoints, and actively participate in complex problem-solving. The curriculum covers leadership, project management, creative problem-solving, and continuous improvement methods. Successful participants receive a Continuous Improvement Certificate of Completion and Lean White Belt Certification from FCI.
Stepping Up to Team Lead
Team leaders are in high demand. Equip yourself with the tools to support, inspire and motivate your team. Gain skills to build and manage teams, develop feedback systems, and engage effectively. Navigate challenges and succeed as a new team leader.
Safety-Supervisor Competency under OHSA
As of July 1, 2014, employers must ensure supervisors are “competent” under the Occupational Health & Safety Act (OHSA). This full day of training covers the OHSA and the duties of a competent supervisor or manager, providing the necessary skills and knowledge for compliance.
Coaching for Results
Discover how a coaching approach to conversations can achieve results and build relationships. Coaching enhances critical thinking and fosters innovative problem-solving. Learn the fundamentals of a coaching mindset and skills to create a coaching culture. Develop a coaching framework to integrate into your role, consistently demonstrating it to others. Enhance your ability to ask powerful questions, collaborate with direct reports, colleagues, and senior managers. Improve your listening, paraphrasing, and information-gathering skills, crucial for change and growth. Learn to ask questions that help others develop new perspectives and solutions.
Conflict Resolution
Resolving conflict in customer service, interpersonal disagreements, or work situations requires skill for a win-win outcome. Start by understanding difficult situations and your conflict resolution style. We’ll guide you to incorporate more tools and skills, creating a positive environment and amicable solutions, even in sensitive situations. In this interactive workshop, participants will build their skills in handling difficult situations.
Negotiation Skills: The Art of Working with People to Get the Results You Want
You negotiate daily at work and at home. Unskilled negotiators may back down or cut negotiations short out of fear. Learn to prepare for any negotiation, use effective language, listen and question well, and assess options. Feel empowered to negotiate with anyone, even difficult people, using a proven process and template. After this training, you will WANT to negotiate!
Train the Trainer
Gain an understanding of how adults learn in this workshop, which will provide you with four key presentation strategies, and augment your skills in presenting, managing the training room, creating needs assessments, crafting clear training objectives and instructional design tools, including incorporating feedback into future training.
Customer Service Skills
Great customer service is crucial for business success. This interactive training will empower you to build your customer service skills to a higher level of excellence.
Hiring Best Fit Employees
Effective hiring is critically important for organizational success, yet often overlooked when applicants are plentiful. Join us to uncover the myths, challenges, and common mistakes in hiring. Learn what to ask, what to avoid, and discover the latest tools and techniques to select “best fit” employees.
Indigenous Awareness – Truth and Reconciliation
This training explores terminology differences, such as First Nation, Inuit, Metis, Indigenous and Aboriginal. It provides an overview of the Michi Saagiig peoples of the Kawartha Lakes region and associated Treaties. Participants will learn about the history and legacy of discrimination against Indigenous communities, including residential schools, and discuss relevant Federal, Provincial and Municipal jurisdictions. This training can be delivered in-person, or in a self-paced online format.
Indigenous Cultural Competency
This training provides a comprehensive understanding of Indigenous peoples in Canada, fostering cultural sensitivity, awareness, and appreciation.
Mental Health Awareness
Discover the difference between mental health and mental illness, and the stigma surrounding it. Participants will learn to recognize signs of mental distress in staff, use verbal de-escalation techniques, and communication strategies to address distraught, agitated or aggressive employees, and manage stress.
Navigating Workplace Mental Health and Accommodation
Early identification and support for mental health issues are crucial for productivity, employee retention, and workplace satisfaction. This interactive session outlines responsibilities for maintaining workplace well-being and provides strategies to promote mental health and create an inclusive work environment.